Handover
Prepare a handover
Code, configuration, documentation and a checklist. The owner checks that the package can be opened and used.
- Example owner
- Operations team
- Editorial status
- Reviewed
07 / 10 · Data & knowledge
Internal knowledge base
Organised documentation, search and content ownership.
Conceptual AI-created imagery; it does not depict actual company projects or offices.
The starting point
An answer that does not depend on who is online.
A shared folder is not always a knowledge base. We design a structure with topics, search and editorial responsibility: every article has a purpose, an owner and a review date.
Structure answers questions too
Operations
Record an issue
Describe the journey, the expected result and what happened. Add a reproducible reference and assign an owner.
- Example owner
- Operations team
- Editorial status
- Reviewed
Content
Review an article
Check that the steps are still current, identify the owner and record the next review date.
- Example owner
- Operations team
- Editorial status
- Reviewed
Create→Review→Publish→Update
Demonstration using fictional data. This is not a connected application or an actual client result.
What you are buying
A clearly defined
first handover.
Base prices for the stated starter scope, including applicable taxes. The final quote and external costs are confirmed before contracting.
Starter packageFrom €2,100
- One workspace with up to six topics and two access roles.
- Article template, search and topic navigation.
- Import of up to 20 articles supplied by the client.
- A guide to publishing, reviewing and archiving content.
Outside this scope
Full technical writing, document translation, a chatbot and third-party platform licences are not included.
01
What we need
Existing documents, access levels and an editorial owner for each topic.
02
What you receive
Knowledge workspace, template, taxonomy and an editorial maintenance guide.
03
How we verify it
A test reader finds the agreed answers and cannot access content restricted to another role.
Indicative 2–3 weeks
Timing depends on materials, access and reviews. The date is confirmed in your quote.
Another part of the journey.
All solutions ↗
From the problem to the next version